Frequently Asked Questions

Order & Delivery

 

Delivery destinations: EU countries, Norway, Switzerland, UK. 

Door-to-door delivery by GLS logistics.

Delivery time: within 10 days.

Delivery cost: free of charge.

Delivery status: the tracking number will be sent to the customers via e-mail after the ordered product left the warehouse.

Invoice: delivered together with the product.

VAT: Value added tax (VAT) is included in the price displayed on the website. EU Companies can place VAT exempt orders when providing the VAT number during the online checkout process.

 

Unboxing

  • Both wheels are already attached, only assembly needed is to attach the pedals and straighten the handle bar. No other assemblies required. 
  • Assembly manuals and all the tools required are included in the package.
  • Assembly takes approximately 5 minutes.  

 

Repair and maintenance

Take good care of your bike and for repairs turn to a qualified bike shop or directly to Blurby Bike.

Ideally you should service your bike in a bikeshop both before and after the riding season.

Chain - Check the chain tension regularly and clean it on a regular basis.

Tyres - Check the tyre pressure regularly, the correct tyre pressure is written on your tyre. Use winter tyres in icy conditions in winter and in subzero weather.

Brakes - Clean and adjust your brakes on a regular basis. Check for a wear and tear of the brake pads and take notes of changes in braking distance over time.

Battery - Charge the bike every 2 months even if the bike is not in use to keep the battery in good shape. After returning from a ride in cold weather, please wait until the bike heats up slightly before starting to charge. 

Electronics - Electronics parts are custom designed by Blurby Bike and in case of problems with any electroncis please turn directly to Blurby Bike or an authorized reseller. 

Warranty

Purchase of a brand new Blurby Bike gives you a 2 year warranty according to the conditions set out in the relevant legislation. 

Warranty covers original components against defects in workmanship and materials. 

After the first 6 months of the ownership of the product you have to prove that the defect was already present when you bought the product. 

Claims under the warranty must be made to Blurby Bike or a reseller with a proof of purcase. 

Battery will be replaced if within 2 years of purchase it falls below 70% of total apacity. 

If Blurby Bike is not able provide the repair in a reasonable time, you have the right to ask for a price reduction of the original product. 

The following items are considered normal wear and tear and replacable by warranty: tires, pedals, saddle, chain, bottom bracket, headset, rims, hubs, grip tape, mechanical wear of the color. 

The warranty does not cover unsafe use of the product, incorrect assembly or customization of the product, lack of maintenance, normal wear and tear, defects inherent to the normal use or service life of the product. 

Battery and electronics

Battery type: Custom designed battery pack with LG Battery cells. 

Range: 65 km in one charge in normal conditions. 

Battery lifespan: approximately 40,000 km, 600 cycles. After the 600 cycles the battery reduces to 70 %.

Running out of battery: it works as a normal bike without the motor assist. There is no extra resistance for using the bike without motor assist. 

Replacement of the battery: The battery pack should be purchased from Blurby Bike, after that any professional bike shops can replace the battery pack.

Weather impact on the battery: cold weather reduces the battery capacity temporarily, but it doesn't affect the battery capacity in normal conditions.

Storage: during winter period (below zero degree) it is recommended to keep the product indoor.

Motor: Brushless DC Aikema 250W motor.

Pedelec: after you start pedaling the motor starts working, and it assists up to 25 km/h.

Motor noise: Motor is quiet and operating at a maximum 70 Db noise level. 

Regulations

The top speed of the motor assist is 25 km/h. It is regulated as a normal bicycle according to EU regulations. There are no special requirements for using it compared to a normal bicycle.

 

Payments

We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal.  

Note that additional exchange fee may apply if your currency is other than €.

Cancellation: free of charge before the shipment of the product leave the warehouse. 


Returns and Refunds

Your 100% satisfaction is important for us. We offer a 14-days Return & Exchange Policy:

  • If a product gets damaged or was faulty upon a delivery - we offer free of charge product replacement.
  • Timing: we have a 14-days Return & Exchange Policy, since the day item was received.
  • To be eligible for a return, goods must be returned in the original packaging. 
  • For returns, please email support@blurby.com with the subject 'Returns' and include your order number, name and the reason for the return.
  • Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
  • Please note that customers are responsible for requesting a return delivery label from the seller for the returned items.
  • When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the replacement or refund.
  • If the refund is approved, then it will be processed and a credit will automatically be applied to customer's original payment method shortly after.